Notebook.ai

"Username is invalid" upon trying to reset password

KP forum 20 comments schedule
KP

I made this account to ask for help with accessing my account on my other email address. I haven't worked on my story for a few months because college got in the way, but now that I'm coming back to it I realize that I don't remember my password. I'll send the recovery email and enter my new password, but it doesn't work and the message "Username is invalid" appears. I've tried several new passwords, making sure they are between 8 and 40 characters and have tried using ones containing special characters and ones without. There is no field that asks for a username or email of any sort, just that I enter and confirm my new password. If it makes any difference, I never created a username for using chats or anything, just used my email. Is there any way I can get into my account again? Any help is appreciated. Thanks!

flash_on
@StarryWolfy flash_on

Uhmmm…. Is it possible you used a different email?
After that I would just email @andrew (Our Supreme Lord and Overseer) the site admin/creator about it…

KP

I don't think so. I even tried creating a new account with said email just in case, but it says that the email is already in use. I'll try emailing him, thanks!

flash_on
@StarryWolfy flash_on

You're welcome! I hope everything goes well!

flash_on
@andrew flash_onAdmin
verified_user Mod Admin

Just sent you an email about this. :)

person_off
Deleted user

@andrew (Our Supreme Lord and Overseer)? Same problem here

@Fraust

@andrew (Our Supreme Lord and Overseer)? Same problem here

For you, it's probably because you don't have an @ (a username)
You should try doing that first
I've never had this problem though, so I don't know for sure.

person_off
Deleted user

@andrew (Our Supreme Lord and Overseer)? Same problem here

For you, it's probably because you don't have an @ (a username)
You should try doing that first
I've never had this problem though, so I don't know for sure.

I don't know it stil won't let I put an @

@Fraust

You still don't have an @ before your name. Make sure you put it in the Username spot and not just the Name spot

person_off
Deleted user

I know I did

@Fraust

Did you save your changes at the bottom of the page?

person_off
Deleted user

Yes it says it's invalid

@Fraust

Did you use any symbols it says you can't use?

person_off
Deleted user

Nope I used "-"

person_off
Deleted user

Says i can use it

@Fraust

Just try using Mosis as your username

person_off
Deleted user

It’s probably because in the “Username” column, you’re putting a second @. There is already an @ going to be used. Just put “Mosis”.

What I’m talking about:

person_off
Deleted user

THANK YOU

person_off
Deleted user

It won't let me do anything other that "Mosis" but I'm fine

flash_on
@andrew flash_onAdmin
verified_user Mod Admin

Hey @Mosis, it looks like you've saved one now. If you're having issues setting any other username, can you send me a PM with the username you're trying to set it to? Please note that usernames have to be unique (so you can't have the same username as someone else).

Thanks!